FAQs
What Can We Help You With?
How do l go about sending my bag in for repair?
You may submit an online repair request form by visiting our Service and Repair link https://www.tumi.com/repairRequestGuest and completing the online repair request form.
What is your warranty policy for the first year of ownership?
TUMI products damaged during the first 12 months you own it, including damage caused by normal wear and tear, airline handling, or other transit damage, TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages.
What is your warranty policy for years after the ist year of ownership?
From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects. For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above.
Where is my Tracer Plate located ?
You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.
How can l check the status of my order?
You may check the status of your most recent orders by clicking on "Track Orders" under My Account. You will be prompted to enter in your order number and either your zip code and/or email address. You are required to enter an e-mail address during Checkout, so that you may receive emails regarding the status of your order. This will bring your to the Order History page, which will provide you with detailed information about your current and past orders.Click on the tracking number located next to the item you want to track in order to view your order status and expected delivery date. If order "is in route," you may opt to receive updates via SMS or email. If order "is processing," you may view an expected delivery date. You may also sign into your account and click on "View your order status." A link is also located in your confirmation email. Please note: order information may not appear in your order history on TUMI online store for up to 24 hours .
Can l change or cancel my order?
After you have clicked "Place Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately.
How do l submit feedback for my Tumi products and/or experience?
You may submit your feedback to support@ertgaa.shop and your information will be forwarded to the appropriate department. You may also leave a review on online store by going to the Product Detail Page, select Ratings and Reviews, and Add a Review.
How do l set my TUMl lock? Where is my key?
Please visit the Setting Your Tumi Lock section for instructions https://www.tumi.com/s/tumi-lock .
How do l know if a product is available?
A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).
What are the cleaning instructions for Tumi products?
The TUMI nylon fabric refresher is a special spot cleaning formula that removes dirt and most stains from ballistic and micro fiber nylon fabrics. Directions for use: Wipe excess dirt from fabric with a clean, dry cloth, bristle brush, or sponge. Gently rub into affected area. After a few seconds, wipe once more with a clean, damp cloth and air dry. The TUMI leather conditioner is a complete leather care product designed to clean, polish and protect most leathers (except suede or napped finishes). The special wax-free lotion was created for Tumi to preserve the rich luster and soft hand of its fine leather luggage, business cases, handbags and accessories. Directions for use: Shake well. Always test on a small area before treating an entire item. Using a clean soft cloth, smooth conditioner onto leather surface, let dry, then buff gently with a soft dry cloth. For exotic and naked leather apply sparingly, work into the surface, let dry and buff with a soft absorbent cloth. For best results, apply the conditioner to product before its first use. Reapply as needed.
Can l bring my TUMl l McLaren purchase into a TuMl store to bemonogrammed?
Yes. Complimentary monogramming is available for this collection. However, premium monogramming is not.
Can l have the TUMl l McLaren logo monogrammed on any TUMl product?
The TUMI | McLaren logo monogram is exclusive to the TUMI | McLaren collection.
If l buy a TUMl | McLaren item in a McLaren dealership, can l return it to a TUMl store?
TUMI | McLaren pieces purchased at a McLaren dealership cannot be returned to a TUMI store. The return policy is dependent upon the retailer where the product was originally purchased.
Is the TUMl l McLaren collection available for anyone to purchase?
All are welcome to shop the TUMI | McLaren collection. You do not need to purchase a McLaren vehicle or racecar to purchase from the collaboration.
Where can l shop the TUMll McLaren collection?
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The TUMI | McLaren collection will be available in TUMI Full-Price Retail stores, TUMI online store, select McLaren dealerships and select department and specialty locations, globally.
Does the TUMl l McLaren collection fall within TuMl's warranty policy?
All TUMI | McLaren pieces are covered under TUMI's warranty policy. More information can be found here.
How do l send my TUMll McLaren piece in for repair?
It will follow the same repair process that all other TUMI products follow. More information can be found here.
What is your return policy?
We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt. TUMI Full Price Retail purchases can be returned at a TUMI Full Price Retail store. TUMI Outlet purchases can only be returned at a TUMI Outlet. TUMI online store returns can be made by mail or at our TUMI Retail stores. Please visit our Return Policy page for more information.
Does TUMl accept international returns?
Yes, Returns can be made within online store of purchase.
How do l make an exchange?
While exchanges are not accepted by TUMI online store at this time, they can be made in store. You can also follow the return steps below and place a separate order on TUMI online store for the new desired item.
Can l return a monogrammed product?
Gift cards, Care Kits, and personalized products, including monogrammed and TUMI Accents are final sale.
How long will it take for my refund to show?
Refunds will be made to the original form of payment. Once we have received the return, please allow 3-5 days for inspection and processing. The time it takes for a refund to appear on your credit card statement varies from bank to bank. .
How do l start my free return?
Each package includes a prepaid UPS shipping label and return slip affixed to the exterior of your package. If you cannot locate or have misplaced your return shipping label, please call us at 1-800-299-8864.
To return an item purchased on TUMI online store, securely pack the unused item in the original packaging along with the completed return slip stating the reason for your return, all paperwork, parts, and accessories. Please remove any extra labels from the outside of the package before shipping. You may bring the package to any UPS customer counter, authorized UPS shipping outlet or present the package to a UPS driver. Keep the UPS return tracking number to monitor the shipment status.
TUMI | McLaren pieces purchased at a McLaren dealership cannot be returned to a TUMI store. The return policy is dependent upon the retailer where the product was originally purchased.
Is the TUMl l McLaren collection available for anyone to purchase?
All are welcome to shop the TUMI | McLaren collection. You do not need to purchase a McLaren vehicle or racecar to purchase from the collaboration.
Where can l shop the TUMll McLaren collection?
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The TUMI | McLaren collection will be available in TUMI Full-Price Retail stores, TUMI online store, select McLaren dealerships and select department and specialty locations, globally.
Does the TUMl l McLaren collection fall within TuMl's warranty policy?
All TUMI | McLaren pieces are covered under TUMI's warranty policy. More information can be found here.
How do l send my TUMll McLaren piece in for repair?
It will follow the same repair process that all other TUMI products follow. More information can be found here.
What is your return policy?
We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt. TUMI Full Price Retail purchases can be returned at a TUMI Full Price Retail store. TUMI Outlet purchases can only be returned at a TUMI Outlet. TUMI online store returns can be made by mail or at our TUMI Retail stores. Please visit our Return Policy page for more information.
Does TUMl accept international returns?
Yes, Returns can be made within online store of purchase.
How do l make an exchange?
While exchanges are not accepted by TUMI online store at this time, they can be made in store. You can also follow the return steps below and place a separate order on TUMI online store for the new desired item.
Can l return a monogrammed product?
Gift cards, Care Kits, and personalized products, including monogrammed and TUMI Accents are final sale.
How long will it take for my refund to show?
Refunds will be made to the original form of payment. Once we have received the return, please allow 3-5 days for inspection and processing. The time it takes for a refund to appear on your credit card statement varies from bank to bank. .
How do l start my free return?
Each package includes a prepaid UPS shipping label and return slip affixed to the exterior of your package. If you cannot locate or have misplaced your return shipping label, please call us at 1-800-299-8864.
To return an item purchased on TUMI online store, securely pack the unused item in the original packaging along with the completed return slip stating the reason for your return, all paperwork, parts, and accessories. Please remove any extra labels from the outside of the package before shipping. You may bring the package to any UPS customer counter, authorized UPS shipping outlet or present the package to a UPS driver. Keep the UPS return tracking number to monitor the shipment status.
When should l expect to my products to be shipped?
Make note of the Availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, the shipping method you select during Checkout will determine when your order will arrive. (For example, if your product takes 2-4 full business days to leave our warehouse and you select "Priority" shipping, it may actually take 10-15 full business days for your order to arrive.) Products are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the United States. If you receive an email notifying you that your products have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day. Please note:most items take a minimum of 2 to 3 days to leave our warehouse if in stock, before the shipping process begins. Additional time is required for monogramming and accenting of an item.
Can items ordered ship separately?
Items may ship separately depending on size, availability and the addition of value added services (accenting and monogramming).